Claims and Risk Analyst

Job ID
# Positions
External Closing Date
Office of the Chief Administrative Officer
Internal Closing Date
Legal Services
Closing Time
4:30 pm EST.
CAD $76,063.00/Yr.
Posting Type
CAD $86,723.00/Yr.
Job Type
Regular Full-Time


Reporting to the Manager, Risk and Insurance the successful candidate will coordinate and administer the insurance claims process and assist in the implementation of the Risk Management program designed to eliminate and reduce risk; the placement of required insurance coverage for the Town.


Other responsibilities for this position are:

  • Administration and maintenance of all insurance claims filed against the Town, and maintenance of the claims tracking system; both electronic and hard copies
  • Liaison between various Town departments and the Town's adjuster, insurer, and/or counsel as required
  • Reviewing and analyzing information provided by departments to determine any liability on the part of the Town in conjunction with MMS and By-Laws, Provincial legislation and the Municipal Act
  • Analyzing data; assessing risk and loss prevention measures; accurately evaluating financial exposures and preparing internal reserves
  • Monthly Reconciliation of the Town's Claims and Certificate System and External Adjuster Trust Account as well as maintaining annualized statistical claims data used in the overall assessment of the Town's total cost of risk
  • Ensuring timely payment of insurance claims expenses, including legal and adjusting fees
  • Responding to inquiries from the public and staff regarding insurance coverage, claims administration, risk management programs and/or any other issues related to the Town’s Insurance Program Evaluating trends in order to proactively make recommendations to effectively reduce, minimize or eliminate third party claims
  • Promoting risk management awareness throughout Town departments and divisions and assisting the Risk Manager in delivery of risk management awareness training
  • Providing overall support to the Risk and Insurance Section by assisting with insurance renewals, preparation of RFPs, valuation, appraisals, and oversight of special insurance program for special events and facilities rentals
  • Assisting with Special Projects as necessary


  • University degree in a Business or Public Administration related area
  • Chartered Insurance Professional (CIP) or a Fellow Chartered Insurance Professional (FCIP) designation from the Insurance Institute of Canada, and/or a Canadian Risk Management Designation (CRM) from the Risk and Insurance Management Society
  • A minimum of 5 years of related experience, preferably in a municipal environment.
  • Thorough knowledge of the principles, practices, and theories of the risk management process, claims process, insurance legislation, and civil law
  • The ability to proactively identify risks and recommend solutions
  • The ability to recognize key stakeholder interests while at the same time acknowledge conflicting business interests, and the ability to collaborate with management and staff at all levels to identify and analyze key issues and assist in developing appropriate solutions
  • Ability to write reports, letters, memorandums about exposure to risk, loss prevention, insurance matters and settlements
  • Ability to present issues and deliver verbal presentations
  • Strong facilitation, negotiation and consensus-building skills
  • Demonstrated ability in customer service, teamwork, initiative, self-management, accountability, and flexibility/adaptability are required
  • Ability to maintain confidentiality and discretion when dealing with sensitive information
  • Excellent research, analytical, organizational and prioritization skills
  • Strong knowledge of Microsoft Office desktop applications and various computer software and financial applications including advanced Excel skills 
  • You demonstrate the Town’s corporate values of service, collaboration, care, and courage
  • Possession of a valid Ontario Class "G" Driver's License and access to a vehicle for use on corporate business (mileage compensated). You will be required to provide proof of vehicle insurance upon hire.

The Town of Richmond Hill is committed to inclusive, barrier-free recruitment and selection processes.  If contacted to participate in the recruitment and selection process, please advise Human Resources if you require an accommodation.


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed